Call Center Supervisor #595-2023
Call Center Supervisor
Position Title: Call Center Supervisor
Location: Bryan
Salary: DOQ
Position Available: Immediately
Job Duties: Applicant must be computer literate, able to answer multi-line phones and communicate efficiently with others. Must be able to multitask and work effectively in a fast-paced environment. Must be able to plan and direct the work of others. Responsible for daily routes and all appointment reservations. DOT drug screen required.
Essential Functions
• Supervise all dispatchers and dispatch supervisors.
• Maintain professional customer/employee/supervisor relations.
• Perform employee evaluations and interviews.
• Hire and discipline employees according to BTD policies and procedures.
• Provide necessary information, other than regular scheduling issues, to clients as well as assisting all
parties involved in order to resolve transit problems.
• Work with supervisors and operators to ensure that all scheduled clients are transported, fulfilling BTD’s
contractual obligations, this includes weekends and holidays.
• Report problem clients immediately to Logisticare staff.
• Troubleshoot all areas that affect dispatch operations.
• Enter and schedule client appointments for Demand Response service as needed.
• Document geocoding errors, and report to Dispatch/Geocoder to be corrected.
• Assist Customer Care Representative with any and all requested information.
• Oversees the daily operation of the Medicaid contract, including complaints. Communicates with
Logisticare on payment issues.
• Ensure the quality of work that all dispatchers are producing on behalf of BTD.
• Become familiar and stay up to date with BTD's program policies and procedures.
• Become familiar and stay up to date with BTD's service area and counties involved in the area.
Posting Date: 3/7/2023
Closing Date: Until Filled
Posting #: 595-2023
Brazos Transit District is an equal opportunity employer and will not discriminate against an employee or applicant for employment because of race, color, religion, gender, age, marital status, national origin, or physical disability unless based upon a bona fide occupational qualification. If you believe you have been discriminated against, you should notify the EEO Officer or the EEO Commission. Brazos Transit District is a Drug & Alcohol-Free Workplace.