Part-time Inbound Customer Service Representative
Lee Enterprises Inc
Tulsa, OK
Full-time
Call Center / Customer Service
Posted on September 8, 2022
Lee Enterprises is seeking experienced Part-Time Customer Service Representatives to join our fast-paced call center located in downtown Tulsa!
Potential shifts would be scheduled during operating hours of 5:00 AMto 5:00 PM Monday-Friday and 7:00 AM to 10:00 AM on Sunday.
25 hours per week with the possibility for additional hours depending on call volume
Opportunity for you to work from home after training/OJT.
All part-time positions come with paid time off and sick leave.
What you will be doing:
Potential shifts would be scheduled during operating hours of 5:00 AMto 5:00 PM Monday-Friday and 7:00 AM to 10:00 AM on Sunday.
25 hours per week with the possibility for additional hours depending on call volume
Opportunity for you to work from home after training/OJT.
All part-time positions come with paid time off and sick leave.
What you will be doing:
- Answering phones with polite, courteous and professional manner
- Address everything from billing to delivery to digital
- Ask probing questions to identify customer issue or concern
- Knowing when to escalate an issue or concern
- Provide online support for current print and digital subscribers
- Handle all calls with customers so that the customer is 100% satisfied when the call ends
- Maintain customer satisfaction ratings outlined in company policy
- Meet or exceed minimum performance standards outline in company policy
- High school diploma or equivalent
- Superior phone etiquette skills
- Excellent verbal and written communication skills
- Ability to multi-task while maintaining on-call accuracy
- Familiarity in Outlook and Word
- Ability to sit for extended period of time
- Willingness to work flexible schedule including day, evening, weekends and holidays
- Ability to type 30 WPM without errors
- At least 1 year experience in customer service preferred